JOB-ROLE LEARNING PATH: Certified Customer Support Specialist (4CCSS)
A Customer Support Specialist is responsible for interacting with clients and customers. Responding to customer queries in a timely and accurate way, via phone, e-mail or chat. Identifying customer needs and helping customers use specific features of services and products provided.
Courses in this learning path include:
→ Customer Service Basics
→ Customer Service Skills
→ Online Customer Support
→ Call Center Customer Skills
→ Customer Service Management
Completion of this entire bundle will award the recipient all 5 certificates of proficiency AND a certification and badge/seal as a: Certified Customer Support Specialist (4CCSS) which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Board.