Certificate of Customer Care Culture - Team Leader Skills (4CCTLP)
COURSE DESCRIPTION: Certificate of Customer Care Culture - Team Leader Skills : The course is designed for beginners and those on the front line like Team Leaders and First and Second Line Managers. This is one course in a series of culture change courses that asks the questions: Why Do You Want To Change Your Team Culture and What Behavior Will You See In The New Culture?
This course will outline best practices to influence your team to go above and beyond, follow up up successfully with customers and focus on one target audience at a time. Foster a positive customer care culture to improve productivity and the overall happiness of your team!
AVERAGE STUDY TIME: 1 HOUR
Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL